Sales Development Specialist – Rwanda

About the role

We are looking for a Sales Development Specialist to drive business growth in Rwanda and Burundi. The role will act as the main liaison between clients, internal teams and external partners, ensuring smooth quotation processes, market intelligence and customer satisfaction.

Key responsibilities

• Receive orders and RFQs, file related documents, and cross‑check quotations with the inside sales or pricing team.
• Coordinate services with the principal office, regional office, supporting departments and subcontractors.
• Monitor daily progress of pending transactions and quotations, representing client interests to all stakeholders.
• Assess the Rwanda and Burundi import/export market and develop suitable marketing strategies.
• Inform clients promptly of any changes affecting shipments, pricing or government procedures.
• Follow up on invoice payments, report complaints or claims to senior management.
• Develop and suggest marketing tools to differentiate from competitors and identify upsell/cross‑sell opportunities.
• Scan market sources, pursue project leads and approach prospective customers via phone, appointments and visits.
• Provide customer care, keep clients updated on quotation status and consignments in transit.
• Plan periodic client visits, schedule weekly outside sales visits and record all activities in LISA/CRM.
• Prepare regular sales reports, client visit reports and weekly market intelligence summaries.
• Negotiate rates with line/trade management and ensure proper filing to minimise disputes.

Required profile

• Proven experience in sales development or business development, preferably in logistics or import/export.
• Strong knowledge of the Rwanda and Burundi market and related regulatory procedures.
• Excellent coordination and communication skills to work with multiple internal and external stakeholders.
• Ability to analyse financial status of clients and manage credit and payment follow‑up.
• Result‑oriented mindset with a focus on customer satisfaction and revenue growth.

Required skills

• Proficiency with CRM systems, specifically LISA/CRM.