Program Management (PM) Supervisor

About the role

Africa Global Logistics Rwanda Limited, based in Kigali's Special Economic Zone, is looking for a Sales Program Management (PM) Supervisor. The role oversees and analyses the performance of logistics and supply chain services for global and key accounts across Africa, ensures delivery meets contractual commitments and client requirements, and drives continuous quality improvement through centralised reporting and performance management. It reports to the Director, Logistics Solutions & Method.

Key responsibilities

• Manage and supervise the team, ensuring accurate, consistent and timely reporting for internal and external stakeholders.
• Promote harmonised performance management practices across countries.
• Analyse service performance against targets, identify root causes of failures and assign responsibility (internal, client or third party).
• Develop and share performance dashboards (monthly/quarterly) and create KPIs tailored to client industries and contracts.
• Investigate and challenge reasons for performance failures to ensure transparency and objectivity.
• Collaborate with local and regional teams to harmonise automated reporting, and work with heads of Vertical Markets and Regional Account Managers on regular reviews and client feedback.
• Support the sales team during tenders and contract finalisation by defining measurable KPIs and realistic targets.
• Report monthly to HQ on issues and challenges by country and key account.