Senior Manager – Field Operations and Programs

About the role

GiveDirectly is seeking a Senior Manager to lead field operations and program implementation across Rwanda. This role bridges strategy and execution, ensuring high‑quality delivery, scalable systems, and strong people management.

Key responsibilities

• Provide senior oversight of field operations, ensuring consistent implementation quality, data integrity, and adherence to operational standards.
• Hold Program Managers and Field Managers accountable for delivery targets such as households enrolled and efficiency benchmarks.
• Conduct periodic field visits to assess system effectiveness, implementation quality, and staff performance.
• Identify cross‑program delivery challenges, escalate systemic issues, and propose solutions to the Program Director.
• Review and endorse operational pilots and targeting approaches before scaling, assessing feasibility, efficiency, and risk.
• Own continuous improvement of the field delivery model, focusing on scalability, efficiency, and reliability.
• Lead initiatives to strengthen data quality assurance, improve backend checks and automation, and integrate technology into enrollment, monitoring, and follow‑up protocols.
• Oversee risk mitigation plans for complex pilots, research partnerships, and operational slowdowns.
• Foster a high‑performance culture across field teams, emphasizing accountability, feedback, and professional growth.

Required profile

• Proven senior leadership experience in field operations or program implementation, preferably in a development or humanitarian context.
• Strong people‑management skills with a track record of developing high‑performing teams.
• Ability to translate strategic priorities into operational practice and drive execution across multiple programs.
• Excellent analytical and problem‑solving abilities, with experience scaling operational systems.

Required skills