Sales Development Specialist – Rwanda

About the role

The Sales Development Specialist will act as the main liaison between clients, internal teams and external partners in Rwanda and Burundi. The role focuses on managing quotation requests, market analysis and client relationship development to drive sales growth.

Key responsibilities

• Coordinate with stakeholders, receive orders and RFQs, and cross‑check quotations with inside sales or pricing teams.
• Monitor daily progress of pending transactions and quotations, representing client interests to all parties.
• Assess Rwanda and Burundi import/export markets, develop suitable marketing strategies and identify upsell/cross‑sell opportunities.
• Inform clients of pricing changes, regulatory updates and shipment status, ensuring timely communication of any business‑impacting changes.
• Follow up on invoice payments, report complaints or claims to senior management promptly.
• Conduct market intelligence, scan print and online media, and pursue project leads for business development.
• Schedule and conduct client visits, record activities in LISA/CRM, and prepare regular sales and market reports.
• Negotiate rates with line/trade management and ensure proper documentation to minimize disputes.

Required profile

• High integrity, self‑driven attitude and ability to work with minimal supervision.
• Strong analytical skills to evaluate industry and market data.
• Proven people‑management and customer‑care experience.
• Excellent organization, problem‑solving, interpersonal and communication abilities.
• Ability to initiate and complete assignments under demanding deadlines.
• Team‑building and negotiation capabilities.

Required skills

• CRM system (e.g., LISA)
• Microsoft Office suite