Community Liaison Officer (AO) - Kigali

About the role

The British High Commission in Kigali is recruiting a Community Liaison Officer (Administrative Officer grade) for a 24-month fixed-term post of 18 hours per week. The role supports the well-being of UK-based staff and their families at the mission, acting as an advocate for welfare, morale and community issues, and as a link between the post and the Diplomatic Service Families Association in London.

Key responsibilities

• Provide advice and information to new UK-based staff and families before and after arrival, covering schools, spouse/partner employment, packing, recreational facilities and car purchase
• Work with the Delivery Excellence Team so that basic supplies are available on arrival and staff are added to social media groups and email lists
• Support staff and families in settling in and refer them to welfare and administrative support, working with the Deputy High Commissioner
• Advocate with Post Management, including the housing committee, Post Management and Post Security Committees, and take part in evacuation and contingency planning
• Act as the main link with the Diplomatic Service Families Association (DSFA) in London and support community and social events, including the BHC bar committee
• Produce a regular newsletter and share information on social events, activities, shops and clubs via WhatsApp or other means
• Maintain the Post Welcome Pack and help update the Post Report and Fact Sheet
• Respond to routine requests from DSFA and FCDO HQ, such as the annual Spouse and Partner Employment Report, school information sheet and cost of living allowance survey
• Facilitate vaccinations and liaise with the regional medical adviser on healthcare at post (no medical training or responsibility required)

Required profile

• Excellent communication and interpersonal skills
• Flexibility and adaptability to changing circumstances and diverse needs
• Empathy and discretion
• Desirable: experience in a similar role, such as a CLO at another post
• Candidates must be legally able to work and live in Rwanda with the correct visa or work permit, and must arrange their own relocation and permit fees

Required skills

• Communication and influencing
• Managing a quality service
• Working together
• Microsoft Office skills

What we offer

• Monthly salary of RWF 754,357 (0.5 FTE); base salary is subject to tax and statutory deductions, and employer and employee social security contributions are paid in addition
• Learning and development opportunities, including job-specific training and job shadowing