Associate Director of Operations – Business School

About the role

The Associate Director of Operations will provide strategic and operational leadership for the African Leadership University School of Business (ALUSB). Reporting to senior leadership, this role oversees the delivery of the EMBA, postgraduate programmes, executive education and special initiatives, ensuring they meet quality standards and learner outcomes.

Key responsibilities

• Lead end‑to‑end operational delivery for the EMBA and other postgraduate programmes, including faculty recruitment, intensive weeks, online delivery and budget management.
• Coordinate resource planning and utilisation across academic, finance, procurement and other support teams.
• Partner with academic teams to align operational processes with programme design and quality assurance guidelines.
• Design and launch new programmes, ensuring scalable and efficient operations.
• Monitor programme performance, produce reports and drive continuous improvement initiatives.

Required profile

• Proven experience in operations management within higher education or a comparable complex service environment.
• Strong leadership and stakeholder management skills, with the ability to work across multidisciplinary teams.
• Excellent analytical and problem‑solving abilities, focused on delivering high‑quality outcomes.
• Demonstrated ability to manage budgets, resources and timelines effectively.

Required skills