Receptionist / Registration Clerk

About the role

Q-Sourcing is hiring a Receptionist / Registration Clerk in Kigali. Receptionists are the first point of contact for patients and visitors, welcoming them, managing registration, keeping accurate records and providing excellent customer service so that patient flow remains smooth and hospital operations run smoothly.

Key responsibilities

• Welcome patients, visitors and partners, give information on hospital services, procedures and schedules, and answer calls, emails and inquiries.
• Register patients accurately, verify insurance (CBHI, RSSB, private) or payment methods, issue patient cards and update records while protecting patient data.
• Support billing and payments: direct patients to the billing office, collect consultation fees and issue receipts, and help with insurance pre-authorisation.
• Schedule appointments, manage queues, liaise with nurses and clinical teams and guide patients through the hospital.
• Maintain front desk records, logs and daily patient statistics, prepare daily attendance and registration reports, and support hospital events and community outreach.

Required profile

• Bachelor's or certificate in Office Administration, Customer Care, Business or a related field.
• 1-2 years' experience in reception, front office or registration; healthcare experience preferred.
• Fluency in English and Kinyarwanda; French is an added advantage.
• Professional appearance, accuracy in registration, ability to multitask in a busy hospital setting, respect for confidentiality and patient dignity.

Required skills

• Strong computer skills (MS Word, Excel, Outlook).
• Knowledge of hospital systems or patient registration software is an advantage.