Information Technology Officer

About the role

The Information Technology Officer ensures that Harambee Rwanda’s staff and candidates have reliable, secure, and effective access to IT infrastructure, devices, systems, and digital tools. The role focuses on day‑to‑day support, maintenance, and troubleshooting to minimise disruptions and keep operations running smoothly.

Key responsibilities

• Maintain and monitor IT infrastructure, including computers, hardware, software, networks, training labs, shared devices, and internet connectivity.
• Provide first‑line technical support to staff and candidates, troubleshooting hardware, software, connectivity, and access issues.
• Escalate complex issues to internal or external teams and follow up until resolution.
• Set up, configure, and hand over IT equipment and lab environments while keeping accurate asset records.
• Install and maintain approved software, applications, and security tools, ensuring proper configuration and permissions.
• Support IT security and compliance, including endpoint protection, system updates, access controls, and coordination with the central SOC on incidents.
• Guide users in the secure and effective use of digital tools, providing basic onboarding and training.
• Maintain up‑to‑date documentation of assets, configurations, and processes.
• Coordinate with external vendors for connectivity, hardware, software licensing, repairs, and other technical services.
• Assist teams with data access, system queries, and operational needs while promoting continuous improvement of IT services.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Professional certifications in IT, network administration, or information security are preferred.
• Minimum of 3 years of professional experience supporting IT infrastructure, hardware, software, networks, and cloud‑based platforms.
• Proven experience in end‑user services, troubleshooting, IT asset management, and vendor coordination.

Required skills

• Hardware troubleshooting
• Software installation and configuration
• Network monitoring and connectivity support
• IT asset management
• Endpoint protection and security tools
• System updates and patch management
• Access control management
• Security incident response
• Cloud platform support