Customer Service Officer

About the role

Yara Limited is seeking a Customer Service Officer to support its fertilizer import and sales business in Rwanda. The role focuses on managing customer orders, ensuring accurate invoicing, and maintaining high levels of customer satisfaction across the supply chain.

Key responsibilities

• Process customer orders accurately and within established timelines, ensuring complete and compliant documentation.
• Gather customer feedback, produce weekly reports, and participate in semi‑annual satisfaction surveys, addressing action items promptly.
• Close all customer complaints within 48 hours unless escalation is required.
• Print, file, and review closed orders, conduct weekly checks of unbilled orders, and follow up for timely invoicing.
• Verify cheque payments against corresponding Local Purchase Orders (LPOs) to ensure order‑to‑cash accuracy.

Required profile

• University degree in Business Studies.
• Minimum of 3 years experience in a global organization within a Supply Chain or Logistics function.
• Fluency in Kinyarwanda, French, and English (verbal and written).
• Proficiency with Microsoft Word and other Microsoft Office applications.

Required skills

• Microsoft Word
• Microsoft Office

What we offer

• A diverse and inclusive work environment committed to equity and sustainability.
• Opportunities to contribute to agricultural development and environmental stewardship.