Commercial Operations Lead
Shokola Cafe · Kigali
Job description
About the role
The Commercial Operations Lead will drive commercial growth and elevate the customer experience at Shokola, a premier café and restaurant in Kigali. This full‑time, on‑site position combines leadership of daily operations with brand building and digital engagement.
Key responsibilities
- Lead day‑to‑day café operations, ensuring high service standards and efficient workflow.
- Develop and execute strategies to increase foot traffic, sales, and brand visibility.
- Manage and motivate a team, fostering a positive and collaborative work environment.
- Oversee social‑media and digital‑marketing campaigns across Instagram, TikTok and other platforms.
- Monitor customer feedback and implement experience‑driven improvements.
- Coordinate events and promotional activities that reinforce Shokola’s lifestyle positioning.
Required profile
- Proven leadership experience in hospitality, café, restaurant or related lifestyle brands.
- Strong commercial mindset with a track record of driving sales and growth.
- Passion for creating memorable customer experiences and community engagement.
- Ability to work in a fast‑paced, customer‑facing environment.
Required skills
- Hands‑on experience with Instagram and TikTok for brand promotion.
- Knowledge of digital‑marketing tactics and social‑media campaign management.
What we offer
- Opportunity to shape a beloved Kigali café and lifestyle brand.
- Creative, energetic work environment with exposure to hospitality, branding and events.
- Growth and leadership development prospects.
Questions fréquentes
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Published 2 days ago
Expires 1 month from now
11 views · 0 applications
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Shokola Cafe
Kigali