Technical Support Engineer (Remote Contractor)

About the role

Wicloud is seeking Technical Support Engineers to deliver technical assistance to Microsoft global customers. The role focuses on troubleshooting, resolving issues, and enhancing customer satisfaction through clear communication and documentation.

Key responsibilities

• Provide technical support to Microsoft customers, investigating issues and delivering effective solutions while maintaining high satisfaction levels.
• Conduct research and troubleshooting, document findings, and share knowledge with colleagues to improve support processes.
• Guide customers toward self‑service options and advise on maximizing value from Microsoft products.
• Collaborate with internal teams and participate in shift rotations to ensure continuous coverage.

Required profile

• Bachelor's or Master's degree in Computer Science, Electronic Engineering, or equivalent practical experience.
• 1–3 years of IT experience with strong communication, collaboration, and analytical skills.
• Fluent in English and local language (reading, writing, speaking).

Required skills

• Microsoft Azure
• Microsoft 365 / Office 365
• Windows Server and related application server technologies
• Remote technical support and troubleshooting