Service Point Advisor

About the role

As a Service Point Advisor you will be the front‑line representative of DHL Express, welcoming walk‑in customers and ensuring their parcels are processed quickly and accurately. You will play a key part in delivering the high‑quality service that DHL is known for while supporting the daily operations of the service point.

Key responsibilities

• Assist customers with shipment drop‑off, collection and returns, providing clear information on products, pricing and delivery options.
• Handle payments, issue receipts and maintain accurate transaction records.
• Enter shipment data into the company’s systems, generate standard reports and perform routine administrative tasks.
• Promote DHL services, identify upselling opportunities and support local sales initiatives.
• Ensure compliance with security, safety, and operational standards and keep the service point clean and organized.

Required profile

• Minimum two years of customer‑service experience with a strong focus on empathy and problem solving.
• Excellent verbal and written communication skills in English.
• Attention to detail, good time‑management and the ability to work under pressure.
• Bachelor’s degree from a recognized university.

Required skills

• Proficiency in using CRM or shipment management systems.

What we offer

• Competitive salary and comprehensive training.
• Opportunities for career development within a global logistics leader.
• Inclusive and diverse workplace that values each employee.