Trust and Safety Analyst (Remote)

About the role

The Trust and Safety Analyst protects platform integrity and user well‑being by detecting, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy and propose policy updates for emerging threats.
• Collaborate with Product and Engineering teams to improve detection tools and reduce harmful content at scale.
• Provide feedback to peers and automated systems to ensure consistent decision‑making.
• Analyze data to uncover new abuse vectors and proactively escalate them.
• Handle sensitive user escalations in a trauma‑informed manner and act as the primary contact for high‑priority or legal requests.
• Manage crisis situations, ensuring timely, accurate responses while protecting privacy.

Required profile

• Minimum 3 years experience in Trust & Safety, Risk Operations, or Intelligence Analysis within the tech/social‑media sector.
• Proven ability to make high‑stakes decisions quickly with incomplete information.
• Strong emotional intelligence and established self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication and the ability to explain policy decisions clearly.
• Experience handling high‑pressure spikes, breaking‑news events, or live‑stream incidents.

Required skills

• Proficiency with Trust & Safety tools such as Salesforce, Jira, and moderation dashboards.
• Understanding of AI/automation in safety workflows.
• Data analysis using visualization tools (Tableau, Looker) or basic SQL.

What we offer

• Remote work with a global, mission‑driven team.
• Opportunities to shape policy and product features for a large online platform.