Guest Experience Expert

About the role

As a Guest Experience Expert you will create memorable moments for guests throughout their stay at our Kigali property. You will be empowered to move across the property, address guest needs, and ensure every interaction feels personal and seamless.

Key responsibilities

• Guide guests through check‑in, stay, and check‑out processes.
• Process operational requests, complete reports, and share local area highlights.
• Respond promptly to guest inquiries and service requests.
• Maintain a safe, clean, and welcoming environment.
• Perform physical tasks such as lifting, carrying, and moving objects up to 10 lb.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• Ability to stand, walk, or sit for extended periods.

Required skills

What we offer

• Opportunity to work with a global hospitality brand.
• Inclusive, equal‑opportunity workplace.
• Career development within Marriott’s portfolio of hotels.