French-speaking Customer Care Representative – Remote

About the role

TalentWorldGroup is seeking French‑speaking Customer Care Representatives to provide remote support for a mobile phone rental service in France. You will handle inbound calls, answer user questions, and ensure a smooth rental experience while working from your home office.

Key responsibilities

• Answer inbound customer calls and address inquiries related to mobile phone rentals.
• Deliver clear, friendly, and professional communication in French and English.
• Resolve customer issues efficiently and follow up as needed.
• Accurately document each interaction in the internal system.
• Adhere to company processes, guidelines, and quality standards.

Required profile

• Fluent French (C2) and strong English (C1) proficiency.
• Previous experience in customer support or inbound call handling.
• Excellent communication, problem‑solving, and independent‑working abilities.
• Availability Monday‑Friday, 3–4 hours per day within 09:00‑18:00 CEST.

Required skills

• Stable wired (LAN) internet connection.
• Desktop or laptop running Windows 11 or macOS 14.
• Minimum 1.8 GHz processor, 8 GB RAM, and 10 GB free disk space.
• Wired USB headset.

What we offer

• Fully remote, flexible work setup.
• Freelance cooperation agreement with long‑term project potential.
• Paid training (1 day) and performance‑based incentives.
• Compensation of €11 per hour.