Customer Support Consultant, Hospitality (Remote)

About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider working with tech companies such as MasterCard, Calm and MacPaw in 30+ countries. It is looking for a fluent English-speaking Customer Support Consultant to join its team remotely, in a home-office setting, within a multicultural and multilingual environment.

Key responsibilities

• Deliver customer support by phone, chat and email
• Build strong, lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data securely
• Apply the latest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

Required profile

• Excellent English (C1, spoken and written)
• At least 6 months of experience in a customer support role
• Experience in the travel industry
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• A personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload)
• Hospitality or logistics experience is a plus

What we offer

• Flexible schedule and full remote cooperation
• Inclusive international environment and compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, with an internal health policy
• Responsive leadership and opportunities for development
• No time-tracking requirements