Customer Experience Agent

About the role

Maersk is seeking a proactive Customer Experience Agent to manage end‑to‑end customer interactions in Kigali. You will coordinate service delivery, build strong client relationships, and ensure operational excellence across the supply‑chain journey.

Key responsibilities

• Maintain close contact with key clients, agents and field operations to guarantee excellent service delivery.
• Manage the full shipment order journey, including dispatch of invoices and handling customer queries.
• Plan and coordinate duties with field teams, conduct field visits, and ensure work is completed efficiently.
• Track P&L for all jobs, flag cost impacts, and support business‑development initiatives.
• Capture Voice of Customer feedback and drive improvements in inland delivery performance.

Required profile

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade or related field.
• Minimum 2 years of customer service experience in freight forwarding or logistics.
• Fluent English with strong communication, presentation and stakeholder‑management skills.
• Ability to prioritize workload, work independently and deliver results.

What we offer

Maersk provides a culturally diverse, stimulating environment that values teamwork, ethical competition and continuous improvement. The company promotes equal opportunity and supports applicants needing accommodations during the hiring process.