Personal Assistant to General Manager (Executive Support)

About the role

The Personal Assistant to the General Manager provides high‑level, confidential support to ensure the smooth operation of the General Manager’s office. Working closely with senior leadership, you will manage schedules, communications, travel and documentation, acting as a trusted liaison for internal and external stakeholders.

Key responsibilities

• Manage the General Manager’s diary, schedule appointments and resolve conflicts.
• Draft, review and handle emails, correspondence and official communications on behalf of the General Manager.
• Answer and screen phone calls with professionalism and discretion.
• Prepare, format and finalise reports and presentations from multiple departments into executive‑ready documents.
• Coordinate travel arrangements for the General Manager and Steering Committee members, including flights, accommodation and transport logistics.
• Organise meetings, set agendas and track follow‑up actions.
• Facilitate clear communication between the General Manager and internal teams, external stakeholders, lenders and shareholders.
• Handle sensitive and confidential information with utmost discretion.
• Anticipate the General Manager’s needs and provide proactive support.
• Maintain well‑organised records, files and executive documentation.

Required profile

• Bachelor’s degree in Business Administration, Management or a related field, or equivalent professional experience.
• Proven experience as a Personal Assistant, Executive Assistant or in a similar senior support role.
• Exceptional organisational and time‑management abilities, with the capacity to manage multiple priorities under pressure.
• Strong written and verbal communication skills.
• High level of discretion, confidentiality and professionalism.
• Flexibility to align with the General Manager’s working schedule and occasional travel to Kigali.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Adobe or similar document design tools (advantageous)