Customer Success Manager – Fintech & Telecom

About the role

Optasia is looking for a senior Customer Success Manager to own the success, growth and long‑term value of strategic telecom operator accounts. You will act as a trusted advisor to senior commercial leaders, representing Optasia’s AI‑powered lending and credit‑scoring portfolio.

Key responsibilities

• Lead retention, expansion and value realization for a portfolio of strategic customer accounts.
• Serve as the primary point of contact for executive‑level stakeholders, conducting strategic reviews and success planning.
• Define and execute customer success strategies aligned with business objectives, contractual commitments and SLA targets.
• Own customer health metrics, proactively manage risks, escalations and complex issues.
• Identify renewal, cross‑sell and optimization opportunities in partnership with sales and account teams.
• Collaborate with operations, product, finance and service teams to ensure high‑quality delivery.
• Mentor and support Customer Success Managers and Account Managers, providing guidance on strategy and performance.
• Deliver executive‑level reporting, insights and recommendations on account performance.
• Contribute to the evolution of the customer success service model and processes.

Required profile

• Highly experienced professional with deep telecoms expertise and strong fintech acumen.
• Commercially minded with a proven track record of managing strategic B2B relationships.
• Excellent stakeholder management skills at both operational and executive levels.
• Demonstrated ability to lead and develop high‑performing teams.
• Strong analytical mindset to drive data‑based success strategies.

Required skills

What we offer

• Opportunity to work in a global, high‑growth fintech environment.
• Impactful role shaping the future of AI‑driven lending solutions.
• Collaborative, multi‑national team culture.