Customer Service Expert (Entry-Level)

About the role

Career Directions Limited is recruiting on behalf of its client, a leading global customer experience organization, for Customer Service Experts based in Kigali, Rwanda. The position is open to Rwandan nationals only and suits fresh graduates or people with up to one year of experience; no extensive experience is required.

Key responsibilities

• Deliver professional and friendly customer support.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns while maintaining high service standards.
• Build positive customer relationships through excellent communication.
• Learn and adapt to new processes in a fast-paced environment.

Required profile

• Rwandan nationality (mandatory).
• Fresh graduates or candidates with 0 to 12 months of experience.
• Strong spoken and written English.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to work effectively in a team.

What we offer

• A great entry-level opportunity with a global organization.
• Comprehensive training and ongoing support.
• Clear career growth and development opportunities.
• A dynamic and collaborative work environment.