Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for our users.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain accurate records.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written French and English with strong reading comprehension.
• At least one year of customer service experience (e‑commerce a plus).
• Excellent written communication and attention to detail.
• Comfortable managing multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with Zendesk.
• Experience with Gorgias.
• Experience with Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and holiday bonuses.
• Health and dental coverage or a monthly health stipend.
• Opportunities for growth and career advancement.