Remote French-English Customer Support Representative

About the role

Join a global team as a French‑English Customer Support Representative, working from the comfort of your home. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, supportive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, billing, or order issues.
• Maintain accurate records of each interaction in the support system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with a remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce environments and CRM concepts.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce tools.
• Understanding of CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend and performance‑based bonuses.
• A collaborative, growth‑oriented team culture.