Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues and ensuring they feel valued.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email and phone.
• Provide step‑by‑step guidance to resolve technical or order issues.
• Maintain accurate records of all interactions in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a friendly, supportive remote team.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Excellent written and verbal communication skills.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive salary with regular reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• A collaborative team that values growth and respect.