IT Officer - Hospital Information Systems

About the role

The IT Officer supports the functioning of the hospital's IT infrastructure and information systems, working closely with and reporting to the IT Manager. The role provides day-to-day technical support, maintains hospital networks and systems, ensures data security and helps implement digital health initiatives so that technology supports clinical services, administration, finance and patient care at the Eye Center of Excellence.

Key responsibilities

• First-line IT support to staff, escalating complex issues to the IT Manager, and helping install, configure and maintain hardware, software and networks while keeping downtime low.
• Maintain hospital information systems (HIS) and LAN/WAN networks, internet connectivity and server performance, and manage user accounts, access controls and backups.
• Integrate HIS with billing, M&E and administrative systems.
• Implement data security measures such as firewalls, antivirus and access rights, run regular backups and help with disaster recovery planning.
• Keep IT asset records up to date, liaise with external service providers and suppliers, and support repairs, upgrades and preventive maintenance.
• Support digital initiatives such as tele-refraction, e-learning and mobile health solutions, and contribute ideas for automation and new IT tools.

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Minimum 2-4 years' experience in IT support or systems administration; healthcare experience is an advantage.
• Fluency in English and Kinyarwanda; French is an advantage.
• Team player able to work under the supervision of the IT Manager, with good communication, patience and integrity with sensitive data.

Required skills

• Knowledge of hospital information systems, networks, servers and databases.
• Proficiency in MS Office, IT troubleshooting and system maintenance.
• Experience with data security and backup systems.

Applications close on 30 December 2025; only shortlisted candidates will be contacted.