Hospital Administrator - Eye Center of Excellence

About the role

The Hospital Administrator oversees the overall administration, operations and support services of the Eye Center of Excellence in Kigali. Working closely with the Medical Director and senior leadership, the Administrator ensures the hospital runs efficiently, meets regulatory and quality standards and creates an enabling environment for world-class ophthalmic care, training and research.

Key responsibilities

• Lead non-clinical operations (administration, finance, HR, procurement, IT, facilities) and help implement strategic and operational plans aligned with national health policies and partner requirements.
• Take part in budget preparation, monitor resource use and liaise with the Board, donors and government stakeholders.
• Keep daily services running smoothly (registration, billing, medical records, customer care, housekeeping, security) and develop policies, SOPs and systems.
• Oversee procurement, logistics and supply chain, and ensure compliance with health and safety, licensing and accreditation requirements.
• Supervise administrative and support staff, work with HR on recruitment, orientation, training and welfare, and foster accountability and teamwork.
• Monitor budgets, expenditures and revenue, coordinate billing, patient accounts and insurance claims, and identify and mitigate financial, operational, legal and reputational risks.
• Ensure high standards of patient care and customer service, set up patient feedback and grievance redress mechanisms, and support accreditation, audits and quality assurance.

Required profile

• Master's degree in Hospital Administration, Health Management, Business Administration or a related field, or a Bachelor's degree in a relevant field.
• At least 3-5 years' experience in hospital administration or healthcare management, including at least 3 years in a senior leadership role.
• Fluency in English; French and Kinyarwanda are strong assets.

Required skills

• Strong knowledge of healthcare systems, policies and regulatory frameworks in Rwanda.
• Experience with hospital finance, insurance systems, procurement and HR management.
• Ability to lead diverse teams and manage complex operations.
• Core competencies: leadership, strategic thinking, problem solving, communication, stakeholder engagement, integrity and adaptability.