Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. You will handle customer inquiries via chat and email, ensuring a smooth and positive experience for our users.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to uphold consistent, high‑quality support.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing in both French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk.
• Familiarity with Gorgias.
• Knowledge of Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive pay with performance‑based annual increases.
• Paid time off, health and dental coverage or stipend, and holiday bonuses.
• Opportunities for growth and career advancement.