Customs Clearance Agent

About the role

DHL Express is seeking a Customs Clearance Agent to ensure that all shipments are cleared efficiently, accurately, and in full compliance with local customs regulations and DHL global standards. The role supports DHL’s commitment to speed, reliability, and exceptional customer service.

Key responsibilities

• Prepare, validate, and submit customs declarations according to DHL procedures and local regulations.
• Verify that all shipment documentation (commercial invoices, permits, licenses, etc.) is complete and accurate.
• Liaise with customs authorities, brokers, and regulatory agencies to facilitate timely clearance.
• Engage customers to obtain required documents and provide proactive shipment status updates.
• Manage clearance exceptions such as holds, inspections, or discrepancies and resolve them promptly.
• Monitor shipments in DHL systems (e.g., CCS, EDI tools) to ensure timely release.
• Support revenue protection by ensuring correct declaration of duties, taxes, and service charges.
• Maintain records and ensure compliance with audit and regulatory requirements.
• Identify recurring clearance issues and suggest process improvements.

Required profile

• Bachelor’s degree in Logistics, Supply Chain, Business Administration or related field.
• Minimum 2 years’ experience in customs clearance, logistics or freight forwarding, preferably in the express industry.
• Knowledge of local customs regulations in Rwanda is an advantage.
• Customs Clearance certification is a plus.

Required skills

• Strong understanding of customs regulations and HS classification.
• High attention to detail and accuracy.
• Excellent communication and stakeholder management.
• Ability to work under pressure in a fast‑paced environment.
• Digital proficiency in DHL systems and Microsoft Office tools.