HR & HQ Solutions Solution Expert

About the role

The HR & HQ Solutions Solution Expert will join ASCENS KIGALI, the MIS/IT hub of Africa Global Logistics, to lead the design, deployment and maintenance of digital solutions that support HR and headquarters functions across the Group. Reporting to the HR & HQ Solutions Manager, the role offers the chance to shape technology services in a fast‑growing, pan‑African logistics company.

Key responsibilities

• Ensure operational maintenance and stability of HR & HQ digital solutions.
• Deploy new functionalities and roll out additional solutions as required.
• Support business teams in selecting appropriate tools and translating requirements into technical specifications.
• Lead and supervise a team of developers, administrators and internal/external support resources.
• Guide strategic decisions aligned with team orientation and corporate objectives.
• Maintain compliance with internal IT processes and standards.
• Develop team competencies in solution administration and delivery.
• Manage relationships with software vendors, negotiate contracts and monitor performance.
• Write and update product road‑maps, driving continuous improvement of platforms.
• Produce functional and technical specifications for transformation and integration projects.
• Assist users with operational issues, gathering and analysing feedback for enhancements.

Required profile

• Demonstrated experience leading a technical team delivering enterprise solutions.
• Strong understanding of IT service delivery, solution lifecycle management and vendor governance.
• Ability to translate business needs into functional and technical specifications.
• Excellent communication skills to interact with business units and external partners.

Required skills