Client Engagement & Operations Assistant

About the role

The Client Engagement & Operations Assistant supports daily operations and client‑facing activities for CX Touchpoints Rwanda. You will help coordinate projects, manage client communications, and ensure smooth internal processes, contributing to exceptional customer experiences.

Key responsibilities

• Support client account management and maintain timely communication.
• Prepare proposals, reports, presentations, and other client‑facing materials.
• Follow up on client requests, inquiries, and deliverables to ensure satisfaction.
• Assist in organizing workshops, training sessions, and client events.
• Collect and organize client feedback for service improvement.
• Handle daily office administration and operational processes.
• Coordinate project logistics, schedules, and documentation.
• Maintain accurate records of projects, contracts, and engagements.
• Support vendor management, procurement, and basic financial tracking.
• Conduct desk research, prepare industry insights, benchmarking reports, and client briefs.
• Track and analyse operational data to drive continuous improvement.

Required profile

• Bachelor’s degree in Business Administration, Management, Communications, or a related field.
• 1–2 years of experience in operations, administration, client service, or project coordination (internships and volunteer roles accepted).
• Strong organizational and time‑management abilities.
• Excellent written and verbal communication in English; French and/or Kinyarwanda a plus.
• Professional, adaptable, and eager to learn in a fast‑paced environment.
• Passion for customer experience, client service, and operational excellence.

Required skills

• Microsoft Office
• Google Workspace
• Familiarity with project management tools

What we offer

• Opportunity to grow with a dynamic, impact‑driven company.
• Exposure to diverse client industries and projects.
• Supportive, collaborative, and learning‑oriented work environment.
• Competitive compensation package.