At Your Service Agent

About the role

The At Your Service Agent provides front‑line support to guests by handling requests, answering questions, and processing communications through phone, email, chat and mobile devices. This full‑time position ensures guest satisfaction by coordinating with hotel departments and delivering accurate information.

Key responsibilities

• Answer, record and process guest requests via telephone, email, chat and mobile devices.
• Operate the telephone switchboard, manage wake‑up calls and direct calls to appropriate extensions.
• Log guest requests, contact relevant departments (e.g., Bellperson, Housekeeping) and follow up to confirm resolution.
• Provide information on room features, property amenities and local attractions.
• Process room‑service orders, assist with menu selections and record transactions in the point‑of‑sale system.
• Assist guests with internet access and in‑room entertainment.
• Maintain professional appearance, adhere to company policies and protect confidential information.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Clear, professional communication skills and courteous telephone etiquette.