Head of HRIS Service Center

About the role

The Head of HRIS Service Center will lead the operational, functional and technical supervision of HRIS support for a multi‑country logistics group. The role ensures system stability, performance and scalability while delivering high‑quality service to HR and operational users.

Key responsibilities

• Define HRIS support strategy, service objectives and key performance indicators.
• Supervise level‑1 and level‑2 support teams across functional domains (Core HR, Talent, Payroll, Data, Integrations).
• Develop operating model, procedures, tracking tools and escalation processes.
• Ensure system availability, reliability and compliance with security and GDPR.
• Manage complex escalations, vendor coordination and system updates.
• Lead continuous‑improvement initiatives, incident‑trend analysis and knowledge‑base creation.
• Report performance to HR and IT executive committees and manage the service centre budget.

Required profile

• 8‑10 years of experience in HRIS project management or operations, with at least 3‑5 years leading support teams.
• Proven experience managing a service centre or centre of expertise in a multi‑site, multi‑country environment.
• Strong customer‑service orientation and ability to drive results under pressure.
• Excellent communication and collaborative leadership skills.

Required skills

• Proficiency with one or more HRIS platforms such as HR Access, Workday, SAP SuccessFactors, Oracle HCM or Talentsoft.
• Advanced use of Microsoft Office tools (PowerPoint, Word, Excel).
• Experience with system integration, role management and GDPR compliance.
• Ability to define and monitor support performance indicators (SLAs, resolution rate, backlog).